Shipping Policy

At Primora Bay, we aim to provide you with the best shipping options and ensure that your order arrives as quickly and securely as possible.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order has been shipped.

Note: Processing times may be extended during high-volume periods (e.g., holidays or promotions).

Shipping Times

Shipping times vary depending on your location. Below are general estimates:

  • United States: 7–20 business days

  • Canada: 10–25 business days

  • United Kingdom & Europe: 10–25 business days

  • Australia & New Zealand: 10–25 business days

  • Other International Destinations: 15–30 business days

These are estimated timeframes and may vary due to customs, local delivery services, or unforeseen delays.

Shipping Costs

We offer free standard shipping on all orders, unless otherwise stated at checkout. Expedited shipping (if available) may incur additional fees.

Tracking Your Order

Once your order is shipped, you'll receive a tracking number via email. Please allow up to 5 days for the tracking information to update. You can track your package directly through our Order Tracking Page or your shipping confirmation email.

Customs, Duties & Taxes

[Your Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping—such as tariffs, taxes, and customs fees—are the responsibility of the customer.

Lost or Delayed Packages

While we work with trusted global carriers, unforeseen issues can occur. If your order hasn't arrived within 45 business days, please contact us at primorabay@gmail.com and we’ll do our best to resolve the situation.

Incorrect or Incomplete Address

We are not responsible for orders not received due to incorrect or incomplete shipping information provided at checkout. Please double-check your address before confirming your order.

Questions?

If you have any concerns about your order or need help with tracking, contact our support team at primorabay@gmail.com. We’re here to help.